Returns Information

How do I return or exchange a product?

 

Returns are free for UK customers only - please use the pre-paid shipping label included in your package.

Happy Mama do not offer pre-paid international returns. All return postage costs must be met by the buyer.

 

We hope you like your purchase, however if you need to exchange an item, please e-mail us at contact@happymama.co.uk with your order number in the subject line.

To return an item, just fill in the returns form on your despatch note and post the goods to the following address:

      Glamour Empire Ltd t/s Happy Mama
      Access Self Storage
      592 London Road
      Isleworth TW7 4EY
      United Kingdom

All items must be returned to us in the original condition with original packaging, suitable for re –sale.

How should I send it?

 

We recommend you post any returns to us using a carrier that can give you a "Certificate of Posting" as, until the parcel reaches us, it’s your responsibility.

How long will it take to get my refund?

 

Refunds are usually processed within 5 working days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We’ll refund you by the same method as payment (i.e. same card, PayPal).

The item I received is faulty

 

If you think the item you received is faulty get in touch with our customer service at contact@happymama.co.uk and we’ll see what we can do about it.